UK mainland delivery is made using Parcel tracked delivery. This is quoted as a 24 hour service. We attempt to dispatch all orders within 1 working day from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed before 11am on a working day.
Deliveries to Ireland, or the Highlands and Islands of Scotland will unfortunately incur an extra charge, please contact us on 01453 872850 for further details.
If you require the tracking number please email us directly on published contact email.
If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Can You Deliver to My Work Address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
Will I be Charged Customs & Import Charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot recommend you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
You can find out if we deliver to your country by checking the list of our international delivery destinations. If your country is not on the list, we are sorry but we do not deliver there currently.
International deliveries are made using DHL, which is quoted as being an economy delivery service for Europe. We attempt to dispatch all orders within 2 working days from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
Has My Order Been Despatched?
As soon as your order is dispatched we can, if requested, send an email to confirm that it’s on its way. You can request the tracking number by emailing us.
When Can I Expect My Delivery?
If you order before 11am, we can usually get your items to you by the next working day. For an exact time and date, call Customer Services on 01453 872850.
I Have Received a Faulty Item?
If you think the item you received is faulty, please contact our customer service representative. Phone on 01453 872850 or email via the published email address. We will then recommend on how to proceed with the return. Please include as many details as possible about the fault.
We cannot accept returns that have been spoiled, dented or damaged due to incorrect use or neglect.
I Have Received an Incorrect Item?
If you have received an incorrect item in your order, please contact our customer service representative. Phone on 01453 872850 or email via the published email address. We will then recommend on how to proceed with the return. Please include as many details as possible about the error.
I Have an Item Missing from My Delivery?
Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service representative, on 01453 872850 or email via the published email address. They will try to rectify the mistake as quickly as possible.
Can I Return My Order
We understand that circumstances change and you may want to return some items. We can accept returns but we do charge a 5% or £5.00 restocking fee (whichever is the largest) and as most of our products are classed as hazardous for shipping, we do have to charge you to get the items collected. Phone our customer service team on 01453 872850 for more details.