Frequently Asked Questions (FAQs)

Products & Training Questions

With us, you can get it right first time around. Unlike your local DIY store, we have a huge range of advanced coatings, paints and masonry treatments. This means you can get the perfect solution for your project, and our expert guidance can help you choose.

Because of the variety and type of products we sell the warranty varies. If you have a specific product in mind that you require warranty information on please contact us with the details of the product and we will recommend you of the warranty period.

Absolutely. We’ve designed this range especially for people with little or no roofing or waterproofing experience. All the kits we sell come with comprehensive instructions, and we’re just a phone call away.

We sure can. We’ve got professional contractors up and down the country that take care of our industrial side of things. They’re specialists and should know your area well.

We are so much more than just a supplier of some of the worlds best roofing solutions. We offer a wide range of solutions for some of your hardest roofing issues with the knowledge to back this up.

We offer FREE training that not only demonstrates how to use our Alltimes Liquid Rubber but also introduces you to our rapid curing range, allowing you to work all year round, no matter what the weather!

It’s simple – We are so confident that once you see how our product works you will want to use it for the long run. You’re not even obliged to buy any of the products.

Delivery & Returns Questions

Refunds will be provided upon return of the product to us less collection charges and a restocking charge. The money will be returned to the original payment account, please note that refunds can take 1-3 working days credit into your account.

Products must be unused, returned in their correct packaging and reusable, these conditions need to be met to consider a refund.

Collections can be arranged by calling us on 01453 872850.

Naturally the website operates 24/7 365 days per week, the office is open Monday to Friday 8.30am – 4.00pm and you can call us between those hours on 01453 872850

To make purchasing for our customers as easy as possible we will continue to accept orders by telephone. Call Customer Services on 01453 872850.

If you order before 11am, we can usually get your items to you by the next working day. For an exact time and date, call Customer Services on 01453 872850.